Return and Refund Policy

Return & Refund Policy

Thank you for choosing to shop with At Homi. Our commitment is to provide top-notch home décor products and an unbeatable shopping experience. If you are not entirely satisfied with your purchase, our return policy is designed to be hassle-free and straightforward.

1. Return Policy

Return Window: You have 30 days from the date of delivery to initiate a return.

No Restocking Fees: We do not charge any restocking fees for returns.

2. Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging, including all accessories, manuals, and promotional items.
• Accompanied by a proof of purchase, such as an order confirmation email or receipt.

3. Return Process

To begin a return, please follow these steps:

• Contact Us: Reach out to our customer support team at support@athomi.com with your order number and reason for the return.
• Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return your item.
• Pack Your Item: Securely pack the item in its original packaging, including any accessories or documentation.
• Ship Your Return: Send the item back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to an error on our part.

4. Refunds

• Processing Time: After we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Refunds will be processed within 7-10 business days after receiving the returned item.
• Refund Method: Approved refunds will be issued to the original payment method used at the time of purchase. Please note that it may take some time for your bank or credit card company to process and post the refund.

5. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Items marked as final sale

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or a full refund, including any return shipping costs incurred.

7. Exchange Policy

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

8. Contact Us

For any questions regarding our Returns & Refund Policy or assistance with a return, please contact us:

At Homi

Address: 1930 NJ-88 , Brick Township, NJ 08724, USA

Phone: +1 (332) 263-8822

Email: support@athomi.com

9. Related Policies

For more information on our policies, please refer to the following pages:

• Payment Methods
• Disclaimer
• Cookies Policy
• Contact Us
• Order Tracking
• Privacy Policy
• Terms & Conditions
• Shipping Policy
• Return and Refund Policy

At Homi, we specialize in providing high-quality home décor products to help you create your perfect space. We appreciate your business and look forward to serving you again.